👍 Types
Written
- Formal and informal
Verbal
- Formal and informal
Non-Verbal
- Example - Body Language
Types of communication formats
- Tele-communication
- Email
- Incident tickets
- Notifications (system updates)
- Instant messenger
- Forum
- Face to face conversation
- Digital conferencing
- Presentation
Types of communication techniques
- Active listening
- Troubleshooting
- Reading of body language
- Negotiation
- Conflict handling / de-escalation
- Clear/Consise language (based on audience)
Digital examples of Internal communications methods include:
- Email
- Instant messaging
- Project management apps
- Video conferencing software
- Audio notes
- Intranet
Digital examples of External communications methods include:
- Email
- Websites
- Social media
- Live chat
- Chatbots
- Video chat
- Web calling